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Emergency recovery
Don't panic. Start by containing the problem, securing the affected account or device, and checking what may have changed.
Start here
You do not need to prove that you were hacked before taking sensible protective steps. Choose the closest situation below, or start with the general recovery flow.
Not every platform works exactly the same way, but this order gives you a practical starting point.
Secure the account
Change the password immediately, from a device you trust.
Use a unique password
Choose a long password you have not used on another account.
Enable MFA
Turn on multi-factor authentication if it is available.
Check active sessions
Log out devices or sessions you do not recognise.
Check recovery information
Confirm the recovery email address and phone number are still yours.
Review account activity
Look for changes, messages, purchases or other activity you did not make.
Warn contacts if necessary
Let people know if your account may have been used to contact them.
Use official support
If you cannot regain access, use the platform's official recovery or support process.
If this is not quite what happened, go back to the incident list and choose the situation that best matches what you are dealing with.
Browse Get Help →Not sure what to do first?
Start with the situation and get practical next steps.
What should I do now?