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I Entered My Banking Details on a Scam Site — What Now?

You received a call, SMS, or email claiming to be from your bank, asking you to verify details, approve a transaction, or move money to a 'safe account'. A request for your PIN, full password, one-time code, or a transfer to a 'safe account' is a major scam warning sign. Contact your bank directly through a trusted channel.

What to do now

If you entered banking or card details into a suspicious site, contact your bank immediately through its official app, website, or trusted contact number. Do not use details from the suspicious message.

Do this now

Stop the conversation or don't respond to the message.
If you already shared a PIN, password, or OTP, contact your bank immediately through the number on the back of your card or their official app.
If you already transferred money, report it to your bank as soon as possible — faster reporting improves the chance of recovery.

Then do this

Change your online banking password and PIN.
Enable additional transaction alerts if your bank offers them.
Watch your statements closely for the next few weeks.

Check these things

Did the caller or message ask for your PIN, password, or a one-time code?
Were you asked to move money to a 'safe' or 'holding' account?
Does the caller ID or sender match your bank's known contact details?

Don't do this

Don't call back a number given to you by the suspicious caller or message.
Don't move money anywhere on someone else's instruction, even if they sound official.

When should I get help?

Contact your bank's official fraud line immediately.
Report the incident to the South African Police Service if money was lost.

Related help

Your situation may involve more than one issue. These related guides can help you work through the next step.

I received a suspicious SMSYou received a text message that claims to be from your bank, a delivery company, SARS, or another organisation, and something about it feels off. These messages are usually trying to get you to click a link, call a number, or reply with information.I Think I Was SIM Swapped — What Should I Do?If your phone suddenly loses mobile service without an obvious reason and you suspect a SIM swap, contact your mobile provider immediately and secure important accounts using trusted recovery methods.I Sent Money to a Scammer — What Should I Do?If you sent money to a scammer, contact your bank or payment provider immediately through an official channel. Keep the messages, transaction details and other evidence, and don't send additional money.

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