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Practical steps for helping a child recover a compromised online account.
Short answer
Use the provider's official recovery process, secure the email or phone used for recovery, change passwords, and review active sessions and account activity.
Use the service's official account-recovery process rather than people offering unofficial recovery services.
Secure the email address and phone number connected to the account.
After recovery, change the password, review active sessions and connected apps, and enable multi-factor authentication where available.
Check whether messages, photos, payment information, or personal information were accessed.
Check it now
The essentials for keeping your most important accounts locked down.
Open the checkSomething already happened?
If you entered your password on a suspicious website, treat that password as compromised. Go directly to the real service, change it, turn on MFA, and check recent account activity.
If your WhatsApp account may have been compromised, secure the account through the official WhatsApp recovery process, check linked devices, protect your phone number and warn contacts if messages were sent from your account.
If your personal information has been exposed, work out exactly what information was shared, secure affected accounts, watch for suspicious activity and avoid giving the same information to anyone who contacts you unexpectedly.
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