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Immediate steps after approving an unfamiliar payment or authentication request.
Short answer
Contact the bank or payment provider immediately through an official channel. Explain exactly what you approved and ask what protective or dispute steps are available.
Do not assume an approved payment cannot be investigated or disputed.
Contact the bank or payment provider immediately using an official channel.
Explain whether you approved a card payment, transfer, authentication request, or other transaction and provide the relevant details.
Review the account for additional unfamiliar activity and secure any credentials or devices involved.
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A final safety check before sending money online.
Open the checkSomething already happened?
If you entered banking or card details into a suspicious site, contact your bank immediately through its official app, website, or trusted contact number. Do not use details from the suspicious message.
If you sent money to a scammer, contact your bank or payment provider immediately through an official channel. Keep the messages, transaction details and other evidence, and don't send additional money.
If you see activity you don't recognise, secure the affected account directly, change the password, enable MFA, review recent activity and linked devices, and contact the provider if necessary.
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