How to handle unexpected calls from people claiming to be your bank.
Short answer
Do not provide passwords, OTPs, PINs, or card security information. End the call and contact your bank using an official channel you find independently.
A caller can sound convincing and may already know some information about you.
Do not provide passwords, OTPs, PINs, card security codes, or other authentication information to an unexpected caller.
End the call and contact the bank through its official app, website, card, or trusted number.
If you already shared information or approved a transaction, tell the bank exactly what happened.
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A final safety check before sending money online.
Open the checkSomething already happened?
If you entered banking or card details into a suspicious site, contact your bank immediately through its official app, website, or trusted contact number. Do not use details from the suspicious message.
If you sent money to a scammer, contact your bank or payment provider immediately through an official channel. Keep the messages, transaction details and other evidence, and don't send additional money.
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