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What to do when a banking notification shows activity you did not authorise.
Short answer
Open your bank's official app or contact the bank using a trusted number. Check the transaction and account activity, and report anything you did not authorise.
Do not use a link or phone number included in the alert to investigate the transaction.
Open the bank's official app or use a trusted contact method and check the transaction directly.
If you did not authorise the activity, contact the bank immediately and follow its fraud or dispute process.
If you recently shared a password, OTP, card details, or banking information, tell the bank so it can assess the wider risk.
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A final safety check before sending money online.
Open the checkSomething already happened?
If you entered banking or card details into a suspicious site, contact your bank immediately through its official app, website, or trusted contact number. Do not use details from the suspicious message.
If you see activity you don't recognise, secure the affected account directly, change the password, enable MFA, review recent activity and linked devices, and contact the provider if necessary.
If you sent money to a scammer, contact your bank or payment provider immediately through an official channel. Keep the messages, transaction details and other evidence, and don't send additional money.
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