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Search across help situations, guides, tools, resources and South African safety information.
40 results for “AI”
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You clicked a link in a message or email and now you're not sure if something happened. A suspicious link may lead to a fake login page, a malicious download, a scam, or another form of fraud. Clicking a link on its own does not automatically mean your device has been hacked — what matters is what you did after the page loaded.
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You received a text message that claims to be from your bank, a delivery company, SARS, or another organisation, and something about it feels off. These messages are usually trying to get you to click a link, call a number, or reply with information.
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You've noticed messages you didn't send, you were logged out unexpectedly, or someone told you they received a strange message from your account. This can happen if someone obtained your verification code or gained access through WhatsApp Web.
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Your phone suddenly has no signal, you stop receiving calls or texts, or you're locked out of accounts that use SMS codes. A SIM swap happens when someone convinces your mobile provider to move your number to a SIM card they control, so they can intercept your one-time codes.
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You received a call, SMS, or email claiming to be from your bank, asking you to verify details, approve a transaction, or move money to a 'safe account'. A request for your PIN, full password, one-time code, or a transfer to a 'safe account' is a major scam warning sign. Contact your bank directly through a trusted channel.
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Your phone is gone, and it likely has access to your email, banking apps, WhatsApp, and other accounts. Acting quickly reduces what someone can do with it.
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You typed a password into a page that turned out to be fake, or you were notified that a service you use had a data breach. Either way, that password should now be treated as compromised.
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You've spotted a login, purchase, message, or change you didn't make. This can indicate that someone else has access to the account, or it could have a simpler explanation like a family member or an old logged-in device.
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You've learned that your ID number, banking details, address, or other personal information may have been exposed, perhaps through a data breach at a company you use. This increases the risk of identity theft and targeted scams, but it doesn't mean fraud has definitely happened.
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You've realised that a payment or transfer you made went to a scammer rather than the person or organisation you believed it was going to. Time matters here — the sooner you report it, the better the chance of stopping or reversing the transaction.
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You've discovered a fake profile, account, or message pretending to be you — often used to scam your friends, family, or contacts.
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Do not provide sensitive information simply because an AI tool asks for it. Ask whether the information is necessary, minimise what you share, and check the service's privacy information.
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Identify the sensitive information inside the document, review the service's privacy and retention controls, and immediately rotate any credentials or secrets contained in the file.
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Use the provider's official account-recovery process from a trusted device. If you regain access, change the password, remove unknown sessions, check recovery details, and review important accounts connected to the email.
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Change your email password from a trusted device, sign out other sessions, check recovery settings and email forwarding rules, and enable multi-factor authentication. Your email may also be used to reset passwords for other accounts.
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Find out what information was exposed. If a password was included or reused elsewhere, change it immediately. Be especially cautious of phishing messages using details from the breach.
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If your card details were exposed, contact your bank or card issuer through an official channel, explain that the details may be compromised, and ask what protective action is appropriate. Monitor the account for unauthorized transactions.
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Do not provide passwords, OTPs, PINs, or card security information. End the call and contact your bank using an official channel you find independently.
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Contact your bank through an official channel immediately, explain what information you entered, and follow its instructions. If card details were exposed, ask whether the card needs to be blocked or replaced. Do not contact the scammer through the suspicious site.
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How to use AI tools thoughtfully while protecting privacy, checking information and respecting other people.
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Verify what was actually exposed before assuming the worst. Change compromised or reused passwords, enable MFA, and be alert for targeted phishing.
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Do not use links in unexpected reset emails. Open the service directly, review account security, and change the password if there is evidence of attempted or successful access.
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Identify exactly what you shared and whether it included passwords, OTPs, financial information, identity documents, or confidential material. Secure any credentials immediately and review the service's privacy and data controls.
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Do not call the number or install software from the warning. Close the page or browser safely, run your normal security checks, and investigate further if the warning keeps returning.
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Phishing impersonates a trusted person or organisation to persuade you to reveal information, open a link, download something or take another risky action. Check the request, sender, destination and pressure before doing anything.
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A convincing design does not prove that a website is legitimate. Check the exact domain, how you arrived there, what the site is asking for, and whether you can reach the organisation through its official app or website instead.
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Remove unfamiliar recovery details if you still control the account, change the password, review active sessions, and contact the service if you cannot remove the change.
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If you think your phone was compromised, secure important accounts from a trusted device where possible, review installed apps and account sessions, update the phone, and investigate any unusual activity before assuming the cause.
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Secure the account first: change the password, sign out other sessions, check recovery settings, and enable multi-factor authentication. Then review activity and secure any other accounts that reused the same password.
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Review recent sign-ins, active sessions, recovery details, connected apps, messages, and security settings. One unusual event is not always proof of compromise, so look at the evidence together.
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Change the affected password from the real service, sign out unfamiliar sessions, check recovery details, enable MFA, and secure any other account that reused the same password.
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Scams often create pressure, ask for sensitive information or money, impersonate a trusted person or organisation, or try to bypass normal checks. Slow down, verify independently, and do not rely on contact details supplied by the suspicious message.
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Contact the bank or payment provider immediately through an official channel. Explain exactly what you approved and ask what protective or dispute steps are available.
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Start with the service's official recovery process. Do not keep guessing passwords or trust people offering paid recovery. If the account contains sensitive information, secure your email and other connected accounts too.
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Change the password immediately from the real service, sign out other sessions if available, and enable multi-factor authentication. If you reused that password anywhere else, change it there too. Do not use the suspicious website again.
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Review the app's permissions in your device settings and revoke access it does not need. Remove the app if you do not trust it or cannot explain its behaviour.
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Treat a verification code you shared as potentially compromised. Secure the affected account from a trusted device, review active sessions and recovery details, and contact the service or bank through an official channel if financial access may be involved.
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If you lost your phone, use your device's official Find My or device-management feature to locate or lock it if available, contact your mobile provider if needed, and secure important accounts.
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Assume the reused password is exposed everywhere you used it. Start with email, banking, payment, and other high-value accounts, and give each important account a unique password.
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Unexpected urgency, links, requests for payment or requests for passwords, PINs or one-time passwords are common warning signs. Verify the message through the organisation's official app, website or trusted contact details.